Maersk Line struggling to return to normal after cyber hacking attack.
Live by the sword...With the increasing reliance on cyber systems to manage international movement of freight, it was inevitable that transportation carriers would have increased vulnerability to hacking by malicious actors. Maersk Line continues to struggle to regain its cargo volumes after the ransomware cyber-attack two weeks ago.
With 16 percent of the world's container volume, the Denmark-based carrier suffered an outbreak of the NotPetya virus at the end of June, and is still scrambling to return its systems to normal. Truckers at Maersk's APM Terminals at the Port of New York and New Jersey waited in line for up to six hours for pickups in early July, and in Elizabeth, NJ, terminal employees during the height of the problem and neither email nor telephone access, with terminal operations dependent on "manual processing."
In its latest customer advisory, Maersk acknowledges that shippers are still experiencing delays in response times" and said it was "diligently working through backlogs and manual processes to be able to serve you effectively again", but was unable to give a specific date when this would happen.
The shutdown of systems across its network threw Maersk's quotation and rates system into chaos, but it said it was "now fully up to date on short-term quotations" and "looked forward to responding to all new rate enquiries".
But it is not only exporters that have been hit hard by the enforced system outage at Maersk and its APM Terminals facilities. Importers have suffered severe delays around the world obtaining deliveries against Maersk bills of lading. In response, Maersk Line said it would waive demurrage and detention charges incurred after the cyber-attack.
The attack on Maersk, one of the largest transportation companies, highlights the importance of cyber security to avoid becoming a victim. As a basic step, employees dealing with shipping - or, really, anything - can be warned once again not to open any email attachments if they are not 100 percent sure of the source.